All rights reserved.The FAIR Guiding Principles for scientific data management and stewardship ITIL 4© is a registered trade mark of AXELOS Limited. The 4 Dimensions of ITIL 4: Partners & Suppliers.The 4 Dimensions of ITIL 4: Value Streams & Processes.The 4 Dimensions of ITIL 4: Information & Technology.The 4 Dimensions of ITIL 4: Organisations & People.7 Guiding Principles of ITIL 4: Optimize and automate.7 Guiding Principles of ITIL 4: Keep it Simple & Practical.7 Guiding Principles of ITIL 4: Think & Work Holistically.7 Guiding Principles of ITIL 4: Collaborate & Promote Visibility.7 Guiding Principles of ITIL 4: Progress Iteratively With Feedback.7 Guiding Principles of ITIL 4: Start Where You Are.7 Guiding Principles of ITIL 4: Focus on Value.Confused about the ITIL 4 Service Value Chain?.What is the ITIL 4 Service Value System?.mainstream demand is handled by a simple, standardized process (possibly automated)-and the less frequent outliers are handled on a case-by-case basis. It’s better to apply general exception handling e.g. ![]() Adding decisions and actions to support non-mainstream demands (the outliers) will only complicate the process and slow it down for the 80%. A simple process will be able to handle 80% of variation. Use the minimum number of steps to deliver that outcome, ensuring you are not over-processing (delivering quality above and beyond what is required).Īpply the Pareto Principle (the 80:20 rule) to service mainstream demand without trying to solve for every possible exception. Higher complexity means there are more opportunities for waste to creep into a system–and it requires more work to find an eliminate waste.įocus on delivering the desired outcome, not building the most elegant and elaborate solution. Like focus on value, this principle is heavily focused on the prevention of waste. Today we look at Keep it simple and practical: ![]() They’re influenced by ideas born in disciplines outside of service management (such as manufacturing and software development) but have now been proven in the service management context. ![]() They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices. The 7 Guiding Principles of ITIL 4 are the key messages of ITIL.
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